Articles
Ideas on intelligent operations.
Writing on AI-enabled operations, process improvement, workflow automation, and the intersection of technology and operational practice. Articles also published on LinkedIn.
AI-Accelerated DMAIC: Compressing the Improvement Cycle
Traditional DMAIC projects take months. AI can compress the analysis and synthesis phases from weeks to hours — without sacrificing the rigour that makes improvements stick.
Process Understanding Before Automation: Why Most Automation Projects Fail
Organisations rush to automate without first understanding why their processes work the way they do. The result is automated chaos. Here's the discipline that prevents it.
The Intelligent Operations Model: From Reactive to Self-Improving
Most operations teams spend their time reacting to problems that already happened. An intelligent operations model — built on continuous measurement, AI-assisted analysis, and modular automation — shifts that dynamic fundamentally.